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FAQ

1. Where does NITA deliver to?

We ship worldwide!


2. How much does shipping cost?

Shipping rates starts from RM5.50 within West Malaysia, RM15 for East Malaysia and RM25 across Singapore. For international deliveries you may check shipping rates to your respective countries upon checkout. 


3. How long does it take?

Delivery takes 1 – 3 working days within Malaysia and up to 7 – 21 days for international deliveries. 


4. How do I know my order status?

You will receive a confirmation email with tracking number once order has been processed. Orders made before 12PM will be shipped on the same day *Please allow buffer time during peak period.


5. Item received is damaged.

Although we ensure all our items are in good condition on delivery, damage may occur during the transit period. We sincerely apologise and hope you will continue to shop with NITA. Please let us know immediately if you have received a damaged item. Kindly send a photo of the damaged area of the product, write a short description, include your Order ID and send it to our DM on Instagram (nita.cosmetics) or email us at orders@nitacosmetics.com. We will replace your damaged item. Should the item be out of stock, we will refund you in terms of store credit.


6. I received an incorrect item.

Please let us know immediately via DM on Instagram (nita.cosmetics) or email us at orders@nitacosmetics.com with your order ID and a picture of the item received and we will get it sorted out for you..


7. An item is missing from my order.

We apologise for the error in delivery. Please contact us on Instagram and we’ll have the item shipped out to you soon.


8. Which address should I ship my order to?

It is advisable to opt for your office address if you’re working, as Ninja Van operates between 9am to 7pm on weekdays, and 9am to 1pm on Saturdays. If you’re unavailable to receive your parcel on delivery, your parcel will be kept at the nearest Ninja Van point and the courier team will contact you or reattempt delivery within the same week. Should you need further assistance, kindly contact their Customer Service (011-1722 5600).


9. Do we offer Cash on Delivery for the products?

For ease of transaction, we do not offer that service at the moment.


Orders


1. How do I place an order with NITA?

• Mouse over and browse to see what you like, or search by using the search bar or you can browse by category at the top of the website.
• New products are located under the LATEST tab.
• Add products that you wish to purchase into the CART
• Once you’re ready to checkout, click “VIEW CART” to complete your order. If you have a discount code, key it in the section provided before checking out.
• Confirm the total and proceed to “CHECKOUT”.
• Login / register or checkout as guest.
• Fill in your details accordingly, select your payment method and confirm your order.


2. What do I do if there's a problem with my order?

We are more than happy to help you if there is a problem. Kindly DM us on Instagram (nita.cosmetics) or email us at orders@nitacosmetics.com with your order ID.


3. What payment methods does NITA accept?

You can make payment by:
• Visa & Mastercard - If you check out in a currency other than your credit card’s currency, you may be subject to a currency-conversion fee from your card issuer. We recommend consulting your credit card provider for information on any applicable fees.
• iPay88.com (Online Banking, GrabPAY, BOOST eWallet, TnG eWallet, Mcash) *Online Banking such as Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, Bank Islam Online, PBeBank, etc.
• MOLPay (Online Banking, BOOST eWallet, Maybank QRpay, Razer Cash 7Eleven, Alipay, Wechat Pay, ePay Petronas, Union Pay) *Online Banking such as Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, Bank Islam Online, PBeBank, etc.
• Paypal Express Checkout.
• Manual Bank Transfer - Customer to schedule payment to account provided in the invoice (under Dimensi Moda Sdn Bhd) within 2 days. After payment has been completed, kindly sign in to your NITA account to attach the proof of payment. You may do so under My Account > Orders > Order ID - - - - - Bank Transfer > Upload receipt.


4. Can I cancel my order?

Once the order is confirmed, you may not cancel.


5. Why was my order cancelled?

We reserve the right to cancel your order if there is a problem with the item ordered by you (damaged item), in which we will reimburse in NITA store credit. You will be informed of the cancellation.


6. Do you restock items?

Yes we do, at times depending on the product. We update new arrivals via email if you have subscribed to our mailing list, so you will always be informed.


Registration and Online Account


1. Why do I have to register to shop?

Registering with NITA helps to speed up the ordering process, as billing and shipping addresses are saved in your account. It allows you to view your current and past order, payment and order status.


2. Subscribe and enjoy special discounts off your FIRST order!

Register and subscribe to our newsletter to receive a email with a coupon code for 20% off your FIRST order.

If you fail to receive any email, kindly contact us via DM on Instagram (nita.cosmetics) to obtain your voucher.


3. Reward Points (NITA Coins)

At NITA we offer reward points system for all our registered customers! Get rewarded with each purchase made via nitacosmetics.com Below is a quick step by step on how to claim your reward points (100 Points = RM1):

Step 1: Head on nitacosmetics.com and click on the navigation tab


Step 2: Login to your account


Step 3: Go to My Reward Points


Step 4: Check your total acquired reward points. Minimum claimable Reward Points: 250 Points (100 Points = RM1) and click on Claim Reward.


Step 5: Key in the desired points to claim and click Save. A unique coupon ID will be auto generated for you in which you may use enter during checkout at the Cart Page


4. Birthday Rewards

NITA turns 3 this year! In conjunction with our birthday, we’ve decided to offer our customers a Birthday Reward programme throughout the year.

Kindly subscribe to our newsletter and ensure your Date Of Birth have been updated in your NITA account to be receive our monthly birthday promo via email, available specially for you on your birthday month.

Reward 1: Enjoy RM10 off your order on your birthday month.
Reward 2: FREE Mini Mystery Gift when you use the birthday code provided.

*Minimum purchase of RM30.