FAQ

1. Where does NITA deliver to?

We ship to both Peninsular and East Malaysia. We currently do not provide global shipping - coming soon!


2. How much does shipping cost?

We charge RM8 PosLaju flat rate within West Malaysia and RM15 for East Malaysia* (subjected to confirmation). 


3. How long does it take?

Delivery within Malaysia takes 1-3 working days. 


4. Have you shipped my order?

We will email you with an order ID once the items are packed and shipped. Paid orders made before 3pm will be shipped out on the same day. Orders after 3pm will be shipped out the next day.


5. Item received is damaged.

Although we ensure all our items are in good condition on delivery, damage may occur during the transit period. We sincerely apologise and hope you will continue to shop with NITA. Please let us know immediately if you have received a damaged item.

Kindly send a photo of the damaged area of the product, write a short description and send it to hello@nitacosmetics.com

We will replace your damaged item.

If the item is out of stock, we will refund you with NITA’s store credit.


6. I received an incorrect item.

Please let us know immediately via email at hello@nitacosmetics.com with your order ID and a picture of the item received and we will get it sorted out for you.


7. An item is missing from my order.

We apologise for the error in delivery. Kindly send an email to hello@nitacosmetics.com with your order ID and we’ll have the item shipped out to you soon.


8. Which address should I ship my order to?

We suggest getting it shipped to your office if you’re working, as PosLaju operates between 8:30am to 8pm on weekdays, and 8:30am to 5pm on Saturdays.

If you’re unavailable to collect your parcel on delivery, your parcel will be kept at the nearest PosLaju office for 15 days, so you can collect it within that timeframe. After that, it will be returned to us.


9. Do we offer Cash on Delivery for the products?

For ease of transaction, we do not offer that service at the moment.


Orders

1. How do I place an order with NITA?

a. Register with us as a member.
b. Mouse over and browse what you like, or search by using the search bar or you can browse by category at the top of the website.
c. New products are located under the WHAT’S NEW tab.
d. Add products that you want to purchase into the CART.
e. You can choose to ‘continue shopping’ or ‘view & checkout’
f. Once you’re done shopping, click ‘PROCEED TO CHECKOUT’ to complete your order. If you have a discount code, key it in before checking out.


2. What do I do if there's a problem with my order?

We are more than happy to help you if there is a problem. Kindly email us at hello@nitacosmetics.com or call 03-77277399 .


3. What payment methods does NITA accept?

You can make payment by:
a. Visa & Mastercard
If you check out in a currency other than your credit card’s currency, you may be subject to a currency-conversion fee from your card issuer. We recommend consulting your credit card provider for information on any applicable fees.
b. Direct Online Transfer (Internet Banking such as Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, Bank Islam Online, PBeBank, etc.)
c. MOLPay Payment Gateway (Only debit payment, Feb onwards with Credit)
d. Paypal


4. Can I cancel my order?

Once the order is confirmed, you may not cancel.


5. Why was my order cancelled?

We reserve the right to cancel your order if there is a problem with the item ordered by you (damaged item), in which we will reimburse in NITA store credit. You will be informed of the cancellation.


6. I received my order, but one of them is missing. What do I do?

We are so sorry about the mistake. Please email us your order ID and the product you did not receive to hello@nitacosmetics.com


7. I've received an incorrect item in my order.

We sincerely apologise for the error. Please email us your order ID and the details of the item you did not receive to hello@nitacosmetics.com. You will then need to return the incorrect received product back to us and we will exchange the product with the correct one.

If the item is out of stock, we will refund to you the amount in the form of NITA store credit.


8. Do you restock items?

Yes we do, at times depending on the product. We update new arrivals via email if you have subscribed to our mailing list, so you will always be informed.


Registration and Online Account

1. Why do I have to register to shop?

Registering with NITA helps to speed up the ordering process, as billing and shipping addresses are saved in your account. It allows you to view your current and past order, payment and order status.